• Emotional intelligence known as EQ or EI is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” Emotional intelligence as defined here and applied in the Emotional Quotient Inventory (EQ-i 2.0), the assessment tools that we use, reflects one’s overall well-being and ability to succeed in life. Visit the resources for sample EQ reports and case studies. 

• While emotional intelligence (EI) isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas.  People higher in EI communicate effectively, form strong relationships, and create powerful coping strategies.
• EI can be measured and unlike IQ, emotional intelligence is also not a static factor, to the contrary, one’s emotional intelligence can change over time and can be strengthened and developed in targeted areas.

• The online self-assessment tool consists of 133 questions. It gives a total EI score and profile (against a sample of 4,000 respondents) with 5 composite scores measuring 5 distinct aspects of emotional and social functioning and 15 subscales that hone in on EI skills critical to workplace success.
• A coloured report that is easy to read and use with insights and actions is generated for each assessment.

• The EQ-i 2.0 measures the interaction between a person and the environment they operate in.
• Assessing and evaluating an individual’s emotional intelligence can help establish the need for targeted development programs and measures. This, in turn, can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential.
• The development potentials the EQ-i 2.0 identifies, along with the targeted strategies it provides, make it a highly effective employee development tool.

The EQLevels Accelerator program is a 12-month interactive development program, consisting of workshops, EQ assessments, personalised coaching, webinars and an interactive action plan system.

Workshops are delivered in-practice (or at a training facility depending on the number of participants). EQ assessments, coaching and webinars are all via online platforms (Teams/Zoom/Phone).

No, the uniqueness of the program is that it includes every team member. Everyone has access to EQ assessments, reports, personalised coaching and workshops.

Essential skills: 85% of skills that differentiate top performers from others relate to higher emotional intelligence.

Standout staff: 75% of skills that differentiate top performers from others relate to higher emotional intelligence.

Engaged and motivated team: 70% of the contrast in levels of employee engagement were directly impacted by a managers’ empathy and behaviour.

Innovation and productivity: 61% of people with highly empathic leaders report being far more innovative and productive at work compared to only 13% with less empathic leaders.

Needless to say, staff turnover is lower, the  team are happier, more loyal and want to stay at the practice

Yes, in consultation with EQlevels, new team members can join an existing program.

Typically, practice management programs focus on best practice process and protocols for running a dental practice, with some focus on team development and leadership. The EQLevels program is a very comprehensive curriculum with the primary focus on the development of individual roles, team communication and leadership. We empower the people behind the protocols.

1. Improved Patient Relationships: Dental professionals with high EQ can better understand and empathize with their patients’ emotions, leading to improved patient trust, satisfaction, and overall experience.
2. Enhanced Team Dynamics: EQ helps team members understand and manage their own emotions, leading to better communication, collaboration, and conflict resolution within the team.
3. Stress Management: High EQ individuals are better equipped to handle stress, which is particularly relevant in the high-pressure environment of a dental practice.
4. Patient Management: EQ can help dental professionals effectively manage patient anxiety and fear, leading to smoother procedures and better outcomes.
5. Professional Growth: Developing EQ can lead to increased self-awareness and self-regulation, which are essential for personal and professional growth.

1. Focus: Therapy typically focuses on resolving past traumas, understanding deep-seated issues, and improving mental health. Developing EQ, on the other hand, focuses on enhancing emotional awareness, empathy, and social skills.
2. Goals: The goal of therapy is often to achieve healing and personal growth, whereas the goal of developing EQ is to improve one’s ability to understand and manage emotions in various situations.
3. Approach: Therapy is often conducted by trained mental health professionals using specific therapeutic techniques, while developing EQ can be done through self-reflection, learning, and practice.
4. Scope: Developing EQ is a broader concept that can benefit anyone looking to improve their emotional skills, while therapy is typically sought out by individuals with specific mental health concerns.